Carpet Cleans – Privacy Policy
WISH CLEAN Pty Ltd ABN 94 657 661 517 (we, us or our), understands that protectingyourpersonal information is important. This Privacy Policy sets out our commitment to protectingthe privacy of personal information provided to us, or otherwise collected by uswhenproviding our cleaning marketplace to you (Services) or when otherwise interacting withyou.
1. The information we collect
Personal information: is information or an opinion, whether true or not and whether recordedinamaterial form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
1.1. As a Customer:
a). your browser session and geo-location data, device and network information, statistics onpageviews and sessions, acquisition sources, search queries and/or browsing behaviour;b). your name;
c). your contact details, including email address, street address and/or telephone number;
d). your credit card or other payment details (through our third-party payment processor);
e). your preferences and/or opinions;
f). information you provide to us, including through feedback, customer surveys or otherwise;
g). details of products and services we have provided to you and/or that you have enquired about, andour response to you; h). support requests submitted to us and our response to you;
i). your browser session and geo-location data, device and network information, statistics onpageviews and sessions, acquisition sources, search queries and/or browsing behaviour;
j). information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the typeof operating system you are using and the domain name of your Internet service provider;
k). additional personal information that you provide to us, directly or indirectly, through your useof our Services, associated applications, associated social media platforms and/or accounts fromwhichyou permit us to collect information; and
l). any other personal information requested by us and/or provided by you or a third party
1.2 As a Professional:
a). your browser session and geo-location data, device and network information, statistics onpageviews and sessions, acquisition sources, search queries and/or browsing behaviour;b). your name;
c). images of you;
d). your contact details, including email address, street address and/or telephone number;
e). your employer, job title and employment history (including your resume and references);
f). your qualifications;
g). your residency or visa status;
h). your date of birth;
i). your credit card or other payment details (through our third-party payment processor);
j). your preferences and/or opinions;
k). information you provide to us, including through feedback, customer surveys or otherwise;
l). your sensitive information as set out below;
m). details of products and services we have provided to you and/or that you have enquired about, andour response to you;
n). support requests submitted to us and our response to you;
o). your browser session and geo-location data, device and network information, statistics onpageviews and sessions, acquisition sources, search queries and/or browsing behaviour;
p). information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the typeof operating system you are using and the domain name of your Internet service provider
q). additional personal information that you provide to us, directly or indirectly, through your useof our Services, associated applications, associated social media platforms and/or accounts fromwhichyou permit us to collect information; and
r). any other personal information requested by us and/or provided by you or a third party.
1.3 Sensitive information
Is a sub-set of personal information that is given a higher level of protection. Sensitive informationmeans information relating to your racial or ethnic origin, political opinions, religion, trade unionor other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
1.4 Sensitive information
The types of sensitive information we may collect about you include:
a). criminal history; andb). trade union or other professional associations or memberships.
Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.
2. How we collect personal information
We collect personal information in a variety of ways, including:
Directly: We collect personal information which you directly provide to us, including whenyouregister for an account, or when you request our assistance via email, or over the telephone.
Indirectly: We may collect personal information which you indirectly provide to us while interactingwith us, such as when you use our website, in emails, over the telephone and in your onlineenquiries.
From third parties: We collect personal information from third parties, such as details of your useof our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.
3. Why we collect, hold, use and disclose personal information
3.1 Personal information:
We may collect, hold, use and disclose personal information for the following purposes:
a). to enable you to access and use our Services, including to provide you with a login;b). to provide our Services to you, including to dispatch and deliver our products to you, assessyour application, and manage your Bookings;
c). to enable you to access and use our associated applications;
d). to contact and communicate with you about our Services, including in response to any support requests you lodge with us or other enquiries you make with us;
e). for internal record keeping, administrative, invoicing and billing purposes;
f). for analytics, market research and business development, including to operate and improveour Services, associated applications;
g). to run promotions, competitions and/or offer additional benefits to you;
h). for advertising and marketing, including to send you promotional information about our productsandservices and other information that we consider may be of interest to you;
i). to comply with our legal obligations and resolve any disputes that we may have;
j). as a Professional; to consider your application to provide services; and
k). if otherwise required or authorised by law
3.2 Sensitive information:
We only collect, hold, use and disclose sensitive information for the following purposes:
a). any purposes you consent to;b). the primary purpose for which it is collected, including to consider your application to provideservices;
c). secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Servicesto you; and
d). if otherwise required or authorised by law
4. Our disclosures of personal information to third parties
We may disclose personal information to:
a). third party service providers for the purpose of enabling them to provide their services, tous, including IT service providers, data storage, web-hosting and server providers, email marketingproviders, debt collectors, couriers, maintenance or problem-solving providers, marketingor advertising providers, professional advisors and payment systems operators;b). our employees, contractors and/or related entities;
c). our existing or potential agents or business partners;
d). sponsors or promoters of any promotions or competition we run;
e). anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
f). courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services wehaveprovided to you;
g). courts, tribunals, regulatory authorities and law enforcement officers, as required or authorisedbylaw, in connection with any actual or prospective legal proceedings, or in order to establish, exerciseor defend our legal rights;
h). third parties to collect and process data, such as Google Analytics (To find out howGoogleusesdata when you use third party websites or applications, pleaseseewww.google.com/policies/privacy/partners/ or any other URL Google may use fromtime totime), Facebook Pixel or other relevant analytics businesses; and
i). any other third parties as required or permitted by law, such as where we receive a subpoena.
4.1 Google Analytics:
We have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google DisplayNetwork Impression reporting etc.. We and third-party vendors use first-party cookies (suchastheGoogle Analytics cookie) or other first-party identifiers, and third-party cookies (such as Googleadvertising cookies) or other third-party identifiers together.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanentlyevenwhen all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: Onandroid open the Google Settings app on your device and select “ads” to control the settings. OniOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limitingadtracking using this identifier, visit the settings menu on your device.
5. Overseas disclosure
While we store personal information in Australia, where we disclose your personal informationtothethird parties listed above, these third parties may store, transfer or access personal informationoutside of Australia.
6. Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information tous, youunderstand we will collect, hold, use and disclose your personal information in accordance withthisPrivacy Policy. You do not have to provide personal information to us, however, if you do not, it mayaffect our ability to provide our Services to you and your use of our Services, includingour assessment of your application to be a Professional on our website.
Information from third parties: If we receive personal information about you froma third party, wewill protect it as set out in this Privacy Policy. If you are a third party providing personal informationabout somebody else, you represent and warrant that you have such person’s consent toprovidethe personal information to us
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe fromour email database or opt-out of communications (including marketing communications), please contact ususing the details below or opt-out using the optout facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. Anadministrative fee may be payable for the provision of such information. Please note, insomesituations, we may be legally permitted to withhold access to your personal information. If wecannot provide access to your information, we will advise you as soon as reasonably possible andprovideyou with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, thenwewill take reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will takereasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soonasreasonably possible and provide you with the reasons for our refusal and any mechanismavailableto complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details belowandprovideus with full details of the complaint. We will promptly investigate your complaint and respondtoyou, in writing, setting out the outcome of our investigation and the steps we will take in responsetoyour complaint.
7. Storage and security
We are committed to ensuring that the personal information we collect is secure. In order toprevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any informationthat istransmitted to or by us over the Internet. The transmission and exchange of information is carriedout at your own risk.
8. Cookies
We may use cookies on our website from time to time. Cookies are text files placed inyour computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you whenyoureturn to our online website and allow third parties, such as Google and Facebook, to causeour advertisements to appear on your social media and online media feeds as part of our retargetingcampaigns. If and when you choose to provide our online website with personal information, thisinformation may be linked to the data stored in the cookie
You can block cookies by activating the setting on your browser that allows you to refuse thesettingof all or some cookies. However, if you use your browser settings to block all cookies (includingessential cookies) you may not be able to access all or parts of our website.
9. Links to other websites
Our website may contain links to other party’s websites. We do not have any control over thosewebsites and we are not responsible for the protection and privacy of any personal informationwhichyou provide whilst visiting those websites. Those websites are not governed by this Privacy Policy
10. Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amendedPrivacy Policy on our website. We recommend you check our website regularly to ensure youareaware of our current Privacy Policy.
For any questions or notices, please contact us at: